Chatbots Privacy Policy

Chatbots Privacy Policy

Users consent to the usage of your personal information as described in this Privacy Policy by using the Services. Their personal information will not be used for other purposes without their consent if it is not stated in this Privacy Policy. We do not collect any personal information for the purpose of sale of such information of which identifies the individual specifically. Users may withdraw their consent to our processing of your Personal Information anytime. By withdrawing consent, users might not be able to continue using our Services.

Personal Information

When the user show interest in obtaining additional information about the Services or intend to use the Services, we may require you to provide certain personally identifiable information, such as his/her name, company/organization name (if applicable), and address (these are referred to below as your “Personal Contact Information”).


Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Methods of processing

We process the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the us.



The Data is processed at our operating offices and in any other places where the parties involved with the processing are located. For further information, please contact us.


Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

Personal Contact Information

We use this information to manage the User’s account, to provide the Services, to maintain our customer/visitor lists, to respond to Users’ inquiries or provide feedback, for identification and authentication purposes, for service improvement, and to address issues like malicious use of the Services. We may also use Personal Contact Information for limited marketing purposes, namely, to contact Users to further discuss your interest in the Services, and to send you information about us or our partners.

Data, Diagnostic Information and Login Information

We use this information solely for the purpose of administering and improving our Services to you, unless you agree to provide access to Woebot or a third party to review anonymized data through a separate method of consent.

Analytics Information

We use this information to provide the User with the Services. We may also use User’s Analytics Information in a de-identified, anonymous way in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests.

If we plan to use Users’ Personal Information in the future for any other purposes not identified above, we will only do so after informing Users by updating this Privacy Policy. See further the section of this Privacy Policy entitled “Changes of this Privacy Policy”.

Billing Information

We use credit card information to manage the User’s account, to provide the Services, and to check the financial qualifications of prospective customers and to collect payment for the Services. We may use a third-party service provider to manage credit card processing. If we do so, such a service provider will not be permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on our behalf.

Facebook permissions asked by this Application

We may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Legal action

The User’s Personal Data may be used for legal purposes by the us, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the we may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, our Chatbots may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from us at any time. Please refer to contact details.

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to us at the contact information set out above. This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

We reserve the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that we remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data we have about Users.